Website Concierge & Care Plans
Ongoing care, performance and strategy for websites that need to work as hard as you do - without you touching a thing.
⬤ THE REAL PROBLEM
Your website deserves more than being ignored between launches.
Most businesses invest significantly in a website build, then leave it to drift - no updates, no monitoring, no strategy. Plugins break. Pages slow down. Copy goes stale. And by the time you notice, it's costing you.
The maintenance spiral
You know updates need doing, but it never makes it to the top of the list. Weeks turn into months.
The DIY tax
Every hour spent fiddling with your website is an hour not spent in your zone of genius.
The silent decline
Slow load times, broken links, and outdated content quietly erode trust and rankings without you realising.
The reactive scramble
When something breaks, you're starting from zero - finding someone, briefing them, waiting. All while your site underperforms.
⬤ WHAT EVERY PLAN INCLUDES
Proactive care, not reactive fixes.
Every Gem Media care plan is built around regular, structured attention to your site - not waiting for things to go wrong before we act.
01
Monthly Site Monitoring
We check your site every month - uptime, load speed, broken links and technical health - and address issues before they affect your visitors or rankings.
02
Content & Edit Requests
Need copy updated, a new section added, or images swapped? Submit requests and we handle it - no briefing documents, no back-and-forth delays.
03
Priority Access
Care plan clients skip the queue. When something urgent comes up, you're not waiting weeks for a reply - you're first in line.
04
Strategic Continuity
We don't just maintain your site - we stay familiar with your brand, your goals and your growth trajectory. Context doesn't reset every time you need help.
05
Digital Expertise
We know the web inside out. No learning curves, no guesswork - just experienced hands on your platform from day one.
⬤ WEBSITE CONCIERGEWebsite support that keeps your business moving.
Keep your website current, get those overdue improvements done or put your next website priority in experienced hands.
Website Care
$295
+ GST / month
One less thing on your list.
Reliable upkeep for a stable website.
Monthly checks to key pages
30 minutes of supplied-content updates
Desktop & mobile review
Monthly work summary
Support within 2 business days
Website Improve
$595
+ GST / month
Get those overdue changes done.
Improvement completed monthly
Everything in Website Care
Landing page and section updates
60 minute improvement allowance
Prioritised list and before-and-after record
Support within 1 business day
RECOMMENDED
Website Partner
$1,299
+ GST / month
Your next priority delivered.
Planning and delivery to excel your website.
Website Care included
Up to 4 hours for monthly tasks
90-day website roadmap
SEO & AIO
Quarterly strategy session
Coordination with your marketing contact
Not sure which plan is right?⬤ How it worksSimple to start. Simpler to maintain.
1
Choose your plan
Select the tier that matches your needs or book a quick clarity call if you're unsure. We'll point you in the right direction honestly.
2
We confirm the fit
We review your current site, understand your brand and goals and identify the priority fixes and improvements to tackle first.
3
Your care begins
We check in monthly, manage your requests and send a clear report. You don't need to chase, follow up or remember anything.
Ready when you areA website that works - without you working on it.
Stop leaving your most important digital asset to chance. Gem Media's care plans give you professional ongoing support, strategic oversight and complete peace of mind - every month.