Website Concierge & Care Plans
Ongoing care, performance and strategy for websites that need to work as hard as you do - without you touching a thing.
⬤ THE REAL PROBLEM
Your website deserves more than being ignored between launches.
Most businesses invest significantly in a website build, then leave it to drift - no updates, no monitoring, no strategy. Plugins break. Pages slow down. Copy goes stale. And by the time you notice, it's costing you.
The maintenance spiral
You know updates need doing, but it never makes it to the top of the list. Weeks turn into months.
The DIY tax
Every hour spent fiddling with your website is an hour not spent in your zone of genius.
The silent decline
Slow load times, broken links, and outdated content quietly erode trust and rankings without you realising.
The reactive scramble
When something breaks, you're starting from zero - finding someone, briefing them, waiting. All while your site underperforms.
⬤ WHAT EVERY PLAN INCLUDES
Proactive care, not reactive fixes.
Every Gem Media care plan is built around regular, structured attention to your site - not waiting for things to go wrong before we act.
01
Monthly Site Monitoring
We check your site every month - uptime, load speed, broken links and technical health - and address issues before they affect your visitors or rankings.
02
Content & Edit Requests
Need copy updated, a new section added, or images swapped? Submit requests and we handle it - no briefing documents, no back-and-forth delays.
03
Priority Access
Care plan clients skip the queue. When something urgent comes up, you're not waiting weeks for a reply - you're first in line.
04
Strategic Continuity
We don't just maintain your site - we stay familiar with your brand, your goals and your growth trajectory. Context doesn't reset every time you need help.
05
Digital Expertise
We know the web inside out. No learning curves, no guesswork - just experienced hands on your platform from day one.
⬤ WEBSITE CARE PLANS
Three plans. One clear outcome:
a website that works.
These plans ensure your site stays aligned with your business as it grows, with continuous updates, improvements, and expert oversight. All plans operate on a 3-month minimum.
Essentials
$300
+ GST / month
For established websites that need light-touch support and occasional updates - without ongoing iteration.
Includes:
Ongoing website oversight
Light content and layout updates (fair use)
Issue resolution and troubleshooting
Performance checks (speed, usability, structure)
Email support (48-hour response)
Outcome:
Your website stays clean, functional and professionally maintained - without requiring your attention.
Active
$750
+ GST / month
For businesses actively using their website to attract and convert clients - and needing consistent improvement.
Includes everything in Essentials, plus:
Ongoing website improvements and refinements
Landing page and section updates
Conversion-focused adjustments (UX, layout, messaging)
Monthly performance insights and recommendations
Priority support (24-hour response)
Outcome:
A website that evolves with your business - becoming clearer, more effective and more conversion-focused over time.
Most popular
Growth
$1500
+ GST / month
For businesses where the website is a core growth channel - and requires ongoing execution and strategic input.
Includes everything in Active, plus:
Campaign and landing page development
Continuous conversion optimisation
Monthly SEO oversight (metadata, page structure & on-page optimisation)
Quarterly strategy sessions and roadmap planning
Collaboration with your marketing or internal team
Priority access for time-sensitive updates
Outcome:
A high-performing website that actively supports growth - continuously refined based on real business priorities.
All plans require a 3-month minimum commitment. Annual payment available at a 10% discount.
Not sure which plan is right?Start with a Website Audit
A full professional assessment of your website - design, usability, mobile responsiveness, technical health, and SEO foundations - with clear, actionable recommendations. No obligation to proceed with a care plan, but most clients do.
$399
+ GST, one-time
⬤ PROCESS
Simple to start. Simpler to maintain.
01
Choose your plan
Select the tier that matches your needs, or book a quick clarity call if you're unsure. We'll point you in the right direction honestly.
02
Onboarding call
We review your current site, understand your brand and goals, and identify the priority fixes and improvements to tackle first.
03
Your care begins
We check in monthly, manage your requests, and send a clear report. You don't need to chase, follow up or remember anything.
04
Calm, consistent growth
No chaos. No scrambling. Just a high-functioning website that works quietly in the background while you focus on your business.
Ready when you areA website that works - without you working on it.
Stop leaving your most important digital asset to chance. Gem Media's care plans give you professional ongoing support, strategic oversight and complete peace of mind - every month.